How can I trigger the escalation form for specific urgent tickets?

You can set criteria such as ticket priority, specific keywords, or ticket type that define what qualifies as urgent. DryMerge will apply your criteria to trigger the escalation form accordingly.

Can I customize the escalation form fields?

Yes, you can define the fields that need to be included in the escalation form. DryMerge will set up the form to match your specific requirements.

Who should use this automation?

Support and operations teams who need a streamlined process for handling escalations and urgent tickets will find this automation extremely valuable.

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Google Forms + Zendesk

Create Escalation Forms for Urgent Zendesk Tickets

Ensure that your urgent support tickets are given the attention they deserve by automatically generating an escalation form in Google Forms whenever a ticket is marked as urgent in Zendesk. This integration helps facilitate quick and organized follow-ups, making sure high-priority issues are addressed promptly.

Urgent Ticket Marked

Triggers when a Zendesk ticket is marked as urgent.

Create Escalation Form

Generates an escalation form in Google Forms.

See more Google Forms to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Notify Teams via Google Forms for New Zendesk Tickets

Google Forms + Zendesk

Create Customer Feedback Forms for Zendesk Tickets

Google Forms + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create escalation Forms for urgent Zendesk tickets"

Create escalation Forms for urgent Zendesk tickets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Forms + Zendesk.

List Forms

Lists all Google Forms

New Google Form Response

Triggers when a new response is submitted to a Google Form

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

Attach File to Ticket

Attaches a file to a Zendesk ticket

Update Ticket

Updates an existing Zendesk ticket

Create User

Creates a new Zendesk user

Search Zendesk

Searches for Zendesk objects based on a query

App details

Google Forms

Google Forms is a survey administration software for collecting information through personalized quizzes and surveys. Create forms, manage responses, and trigger actions based on form submissions.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.