How can I filter for urgent tickets?

DryMerge allows you to filter Zendesk tickets by their priority status. Specify what defines an urgent ticket for you, and DryMerge will filter accordingly.

Can I set due dates for the Salesforce tasks?

Yes, you can set custom due dates for the Salesforce tasks. Simply describe your requirements, and DryMerge will adjust the automation to fit your needs.

Which people use this automation? What do they use it for?

This automation is useful for both sales and support teams who need to ensure that all customer issues are tracked and followed up on without any delays.

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Salesforce + Zendesk

Create Salesforce tasks from new Zendesk tickets

This automation creates tasks in Salesforce whenever a new ticket is created in Zendesk. It helps sales or service teams track and follow up on support issues efficiently.

New Zendesk Ticket

Triggers when a new ticket is created in Zendesk.

Create Salesforce Task

Adds a new task in Salesforce for the ticket.

See more Salesforce to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Create Salesforce leads from new Zendesk tickets

Salesforce + Zendesk

Update Salesforce cases from new Zendesk ticket comments

Salesforce + Zendesk

Update Salesforce contacts from Zendesk ticket changes

Salesforce + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create Salesforce tasks from new Zendesk tickets"

Create Salesforce tasks from new Zendesk tickets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Salesforce + Zendesk.

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

Read Contact

Reads details of a contact in Salesforce

Create Account

Creates a new account in Salesforce

Delete Account

Deletes an account in Salesforce

Update Account

Updates an account in Salesforce

Read Account

Reads an account in Salesforce

Create Case

Creates a new case in Salesforce

Delete Case

Deletes a case in Salesforce

Update Case

Updates an existing case in Salesforce

Read Case

Reads details of a case in Salesforce

App details

Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

Related apps

HubSpot

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Zoho CRM

CRM Platform

Get Started with DryMerge

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