How can I filter for specific ticket comments?

DryMerge allows you to filter ticket comments based on keywords or specific phrases. Specify the keywords or phrases, and DryMerge will filter the comments accordingly.

Can I update only specific fields in Salesforce?

Yes, you can choose to update specific fields in Salesforce cases. Just describe how you want the fields to be updated, and DryMerge will handle the customization.

Which people use this automation? What do they use it for?

This automation is popular among customer service teams who need to maintain up-to-date case records in Salesforce. It helps in keeping all communication with customers in one place for better case management.

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Salesforce + Zendesk

Update Salesforce cases from new Zendesk ticket comments

This automation updates existing Salesforce cases with comments from new Zendesk tickets. It ensures that all customer interactions are logged in one place, providing a unified view of customer issues.

New Zendesk Comment

Triggers when a new comment is added to a ticket.

Update Salesforce Case

Adds ticket comment to the relevant Salesforce case.

See more Salesforce to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Create Salesforce tasks from new Zendesk tickets

Salesforce + Zendesk

Create Salesforce leads from new Zendesk tickets

Salesforce + Zendesk

Update Salesforce contacts from Zendesk ticket changes

Salesforce + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Update Salesforce cases from new Zendesk ticket comments"

Update Salesforce cases from new Zendesk ticket comments

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Salesforce + Zendesk.

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

Read Contact

Reads details of a contact in Salesforce

Create Account

Creates a new account in Salesforce

Delete Account

Deletes an account in Salesforce

Update Account

Updates an account in Salesforce

Read Account

Reads an account in Salesforce

Create Case

Creates a new case in Salesforce

Delete Case

Deletes a case in Salesforce

Update Case

Updates an existing case in Salesforce

Read Case

Reads details of a case in Salesforce

App details

Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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HubSpot

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Get Started with DryMerge

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