How can I filter the ticket metrics for reports?

DryMerge allows you to filter Zendesk ticket metrics based on criteria such as ticket type, resolution time, or agent performance. Specify your criteria, and DryMerge will filter the metrics accordingly.

Can I customize the report parameters in Salesforce?

Yes, you can customize the parameters and fields included in the Salesforce reports. Describe your requirements, and DryMerge will configure the report settings accordingly.

Which people use this automation? What do they use it for?

This automation is used by support managers and analysts to track support performance, identify improvement areas, and make data-driven decisions.

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Salesforce + Zendesk

Generate Salesforce reports from Zendesk ticket metrics

This automation generates comprehensive Salesforce reports from Zendesk ticket metrics. It provides valuable insights into support performance, helping teams identify trends and improve their service strategies.

New Ticket Metrics

Triggers when new support ticket metrics are recorded.

Generate Report

Generates a detailed report in Salesforce using the metrics.

See more Salesforce to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Update Salesforce contacts from Zendesk ticket changes

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Create Salesforce leads for Zendesk tickets with specific tags

Salesforce + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Generate Salesforce reports from Zendesk ticket metrics"

Generate Salesforce reports from Zendesk ticket metrics

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Salesforce + Zendesk.

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

Read Contact

Reads details of a contact in Salesforce

Create Account

Creates a new account in Salesforce

Delete Account

Deletes an account in Salesforce

Update Account

Updates an account in Salesforce

Read Account

Reads an account in Salesforce

Create Case

Creates a new case in Salesforce

Delete Case

Deletes a case in Salesforce

Update Case

Updates an existing case in Salesforce

Read Case

Reads details of a case in Salesforce

App details

Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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Get Started with DryMerge

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