How can I filter for only specific categories of FAQs?

DryMerge allows you to filter FAQs by their categories. Specify the categories you're interested in, and DryMerge will generate Google Docs for those FAQs only.

Can I use this with a different FAQ management tool instead of Zendesk?

Yes, you can use this with a different FAQ management tool. Describe the necessary changes, and DryMerge will adjust the automation accordingly.

Which people use this automation? What do they use it for?

This automation is utilized by knowledge managers and customer service teams who need to maintain an organized, easily accessible repository of frequently asked questions.

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Google Docs + Zendesk

Generate Zendesk FAQ Docs in Google Docs

Automatically generate a Google Doc whenever a new FAQ is created in Zendesk. This use case ensures that your FAQs are documented and stored in Google Docs, providing an easily searchable and shareable format for your team and customers.

New Zendesk FAQ

Triggers when a new FAQ is added in Zendesk.

Create FAQ Doc

Creates a Google Doc containing the new FAQ content.

See more Google Docs to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Track Zendesk SLA Breaches in Google Docs

Google Docs + Zendesk

Log Zendesk Ticket Updates in Google Docs

Google Docs + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Generate Zendesk faq Docs in Google Docs"

Generate Zendesk faq Docs in Google Docs

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Docs + Zendesk.

Create Doc

Creates a new Google Doc

Delete Doc

Deletes a Google Doc

Update Doc

Updates an existing Google Doc

Read Doc

Reads details of a Google Doc

Search Docs

Searches Google Docs

New Google Doc

Triggers when a new Google Doc is created

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

App details

Google Docs

Google Docs is a web-based word processing application for creating, editing, and collaborating on documents. Generate documents and populate templates.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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