How can I filter breaches by specific SLAs?

DryMerge allows you to filter breaches by specific SLAs. Specify the SLAs you want to monitor, and DryMerge will log breaches related to those agreements.

Can I generate a summary report instead of logging each breach instance?

Yes, you can generate a summary report of SLA breaches. Specify your preferences, and DryMerge will configure the automation accordingly.

Which people use this automation? What do they use it for?

Support managers and compliance officers use this automation to monitor SLA performance, identify areas for improvement, and ensure compliance with service agreements.

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Google Docs + Zendesk

Track Zendesk SLA Breaches in Google Docs

Keep track of SLA breaches by logging each instance in a Google Doc. This automation helps support teams monitor SLA performance, enabling them to identify areas for improvement and ensure compliance with service agreements.

SLA Breach Detected

Triggers when an SLA is breached in Zendesk.

Log Breach to Doc

Adds the breach details to a specified Google Doc.

See more Google Docs to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Generate Zendesk FAQ Docs in Google Docs

Google Docs + Zendesk

Log Zendesk Feature Requests in Google Docs

Google Docs + Zendesk

Log Zendesk Ticket Updates in Google Docs

Google Docs + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Track Zendesk sla breaches in Google Docs"

Track Zendesk sla breaches in Google Docs

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Docs + Zendesk.

Create Doc

Creates a new Google Doc

Delete Doc

Deletes a Google Doc

Update Doc

Updates an existing Google Doc

Read Doc

Reads details of a Google Doc

Search Docs

Searches Google Docs

New Google Doc

Triggers when a new Google Doc is created

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

App details

Google Docs

Google Docs is a web-based word processing application for creating, editing, and collaborating on documents. Generate documents and populate templates.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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