WhatsApp + Zendesk

Notify customers on WhatsApp when Zendesk tickets are updated

Improve customer communication by notifying them on WhatsApp whenever their Zendesk ticket is updated. This keeps customers informed about the status and progress of their issues.

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Ticket Updated

Triggers when a Zendesk ticket is updated.

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Send WhatsApp Notification

Sends a WhatsApp message to the customer about the update.

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Notify customers on WhatsApp when Zendesk tickets are updated"

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Notify customers on WhatsApp when Zendesk tickets are updated

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

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Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

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Frequently Asked Questions

Our Capabilities

See what DryMerge can do with WhatsApp + Zendesk.

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Send Message

Sends a WhatsApp message to a specified number

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Change Status

Changes current WhatsApp status

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Read Messages

Reads WhatsApp messages from a given conversation

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New Message

Triggers when a new message is received from a specified number

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Create Organization

Creates a new Zendesk organization

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Create Ticket

Creates a new Zendesk ticket

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Add Comment to Ticket

Adds a comment to a Zendesk ticket

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Update Organization

Updates an existing Zendesk organization

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Update User

Updates an existing Zendesk user

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Remove Tags from Ticket

Removes tags from a Zendesk ticket

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Attach File to Ticket

Attaches a file to a Zendesk ticket

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Update Ticket

Updates an existing Zendesk ticket

App details

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WhatsApp

WhatsApp is a cross-platform messaging and Voice over IP service. Send messages, create groups, and automate communication with contacts and communities.

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Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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