How can I filter for specific critical issues?

You can filter by predefined criteria such as issue severity or keywords. Provide your definitions for critical issues, and DryMerge will set it up.

Can I notify specific developers or teams?

Yes, you can notify specific developers or teams within Jira. Provide the details, and DryMerge will configure the notifications.

Which teams use this automation and why?

This automation is used by development teams to ensure prompt attention to critical customer issues reported by the support team.

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Jira + Zendesk

Notify Developers of Critical Zendesk Issues in Jira

Alert developers in Jira whenever critical issues are reported in Zendesk, ensuring they address high-priority customer problems promptly.

Critical Zendesk Issue Reported

Triggers when a critical issue is reported in Zendesk.

Notify Developers

Sends a notification in Jira to the developers about the critical issue.

See more Jira to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Send Zendesk Ticket Details to Jira on New Creation

Jira + Zendesk

Notify Zendesk Agents of Jira Issue Status Changes

Jira + Zendesk

Create Jira Issues from Zendesk Incidents

Jira + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Notify developers of critical Zendesk issues in Jira"

Notify developers of critical Zendesk issues in Jira

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Jira + Zendesk.

Get Issue Schema

Retrieves the schema for a Jira issue type

Add Attachment to Jira Issue

Adds a file attachment to a Jira issue

Link Jira Issues

Links two Jira issues

Create Jira Issue

Creates a new Jira issue

Update Jira Issue

Updates an existing Jira issue

Add Comment to Jira Issue

Adds a comment to a Jira issue

Add Watcher to Jira Issue

Adds a watcher to a Jira issue

Move Jira Issue to Sprint

Moves a Jira issue to a sprint

Search Issues

Searches for Jira issues based on a query

List Issue Types

Lists all Jira issue types

List Projects

Lists all Jira projects

List Sprints

Lists all Jira sprints

App details

Jira

Jira is a powerful project management tool for agile teams to plan, track, and release software. Create user stories, issues, plan sprints, and distribute tasks across your software team.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.