How can I filter for tickets resolved by specific agents?

You can set filters to include only tickets resolved by certain agents from Zendesk.

Can I choose specific resolution details to sync?

Yes, you can specify which details from the ticket resolution in Zendesk should be synced to Google Sheets.

Who uses this automation and why?

This is used by support managers and teams who need to track resolution details of customer issues for reporting and analysis.

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Google Sheets + Zendesk

Sync Zendesk Ticket Resolutions with Google Sheets

Keep your records in Google Sheets up-to-date by syncing resolution details from resolved Zendesk tickets. This helps in maintaining a comprehensive overview of resolved issues and the steps taken to address them.

Zendesk Ticket Resolved

Triggers when a ticket is marked as resolved in Zendesk

Update Row with Details

Updates the corresponding row in Google Sheets with resolution details

See more Google Sheets to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Track Zendesk Ticket Resolution Times in Google Sheets

Google Sheets + Zendesk

Sync Zendesk Ticket Comments with Google Sheets

Google Sheets + Zendesk

Audit Zendesk Ticket History in Google Sheets

Google Sheets + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Sync Zendesk ticket resolutions with Google Sheets"

Sync Zendesk ticket resolutions with Google Sheets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Sheets + Zendesk.

Delete Sheet

Handles the deletion of Google Sheets' first tab

Read Sheet

Handles reading from Google Sheets' first tab

Create Tab

Creates a new tab in Google Sheets

Update Sheet

Handles updates to Google Sheets' first tab

Search Sheets

Searches Google Sheets

List Sheets

Lists all Google Sheets sorted by creation date

New Google Sheet

Triggers when a new Google Sheet is created

Added or Updated Google Sheet Row

Triggers when a row is added or updated in a Google Sheet

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

App details

Google Sheets

Google Sheets is a web-based spreadsheet application for creating, editing, and collaborating on spreadsheets. Read, write, and manipulate data for powerful data management and analysis.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.