How can I filter for only significant history updates?

You can define what constitutes a 'significant' update, such as status changes or priority adjustments, to filter the data accordingly.

Can I customize the columns to include specific fields from the ticket history?

Yes, you can map specific fields from the Zendesk ticket history to corresponding columns in Google Sheets.

Who uses this automation and why?

This automation is beneficial for compliance officers and support managers who need to maintain a detailed history of all ticket interactions and changes for auditing and process improvement purposes.

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Google Sheets + Zendesk

Audit Zendesk Ticket History in Google Sheets

Maintain an audit trail of all changes made to Zendesk tickets by logging the history updates in Google Sheets. This helps in tracking all interactions and changes over time for compliance and performance improvement.

Ticket History Updated

Triggers when a ticket's history is updated in Zendesk.

Log Changes

Adds the ticket's history updates to Google Sheets.

See more Google Sheets to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Log New Zendesk Tickets in Google Sheets

Google Sheets + Zendesk

Generate Zendesk Ticket Statistics in Google Sheets

Google Sheets + Zendesk

Export Zendesk Ticket Data to Google Sheets Weekly

Google Sheets + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Audit Zendesk ticket history in Google Sheets"

Audit Zendesk ticket history in Google Sheets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Sheets + Zendesk.

Delete Sheet

Handles the deletion of Google Sheets' first tab

Read Sheet

Handles reading from Google Sheets' first tab

Create Tab

Creates a new tab in Google Sheets

Update Sheet

Handles updates to Google Sheets' first tab

Search Sheets

Searches Google Sheets

List Sheets

Lists all Google Sheets sorted by creation date

New Google Sheet

Triggers when a new Google Sheet is created

Updated Google Sheet Data

Triggers when data is added, updated, or deleted in a Google Sheet

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

App details

Google Sheets

Google Sheets is a web-based spreadsheet application for creating, editing, and collaborating on spreadsheets. Read, write, and manipulate data for powerful data management and analysis.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.