How can I filter for ticket types to include in reports?

DryMerge allows you to filter Zendesk tickets based on various criteria such as ticket type or resolution time. Specify your criteria, and DryMerge will filter the tickets for reporting.

Can I customize the report fields?

Yes, you can customize the fields that are included in the Salesforce reports. Describe your requirements, and DryMerge will configure the report settings accordingly.

Which people use this automation? What do they use it for?

This automation is used by sales and support teams to track resolution performance, analyze customer satisfaction, and make informed decisions based on comprehensive reporting.

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Salesforce + Zendesk

Track Zendesk ticket resolutions in Salesforce reports

This automation updates Salesforce reports with data from resolved Zendesk tickets. It helps sales and support teams gain insights into support performance and customer satisfaction, facilitating better decision-making.

Ticket Resolved

Triggers when a Zendesk ticket is marked as resolved.

Update Report

Updates Salesforce reports with the resolved ticket data.

See more Salesforce to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Notify sales team of VIP Zendesk tickets

Salesforce + Zendesk

Create Zendesk tickets for unresolved Salesforce cases

Salesforce + Zendesk

Send Zendesk satisfaction surveys for resolved Salesforce cases

Salesforce + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Track Zendesk ticket resolutions in Salesforce reports"

Track Zendesk ticket resolutions in Salesforce reports

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Salesforce + Zendesk.

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

Read Contact

Reads details of a contact in Salesforce

Create Account

Creates a new account in Salesforce

Delete Account

Deletes an account in Salesforce

Update Account

Updates an account in Salesforce

Read Account

Reads an account in Salesforce

Create Case

Creates a new case in Salesforce

Delete Case

Deletes a case in Salesforce

Update Case

Updates an existing case in Salesforce

Read Case

Reads details of a case in Salesforce

App details

Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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Get Started with DryMerge

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