How can I filter for only significant ticket updates?

You can define what constitutes a 'significant' update, such as changes in status, priority, or assigned agent, to filter the updates accordingly.

Can I update specific columns in Google Sheets?

Yes, you can specify which columns in Google Sheets should be updated based on the changes in Zendesk tickets.

Who uses this automation and why?

This automation is beneficial for project managers and support teams who need to keep an updated record of customer issues and their current statuses to ensure nothing falls through the cracks.

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Google Sheets + Zendesk

Update Google Sheets with Zendesk Ticket Changes

Keep your data synchronized by updating Google Sheets whenever a Zendesk ticket is modified. This allows for seamless tracking and management of customer issues, ensuring that all team members are aware of the current status and any changes in real-time.

Ticket Updated

Triggers whenever a Zendesk ticket is modified.

Update Sheet Row

Updates the corresponding row in Google Sheets.

See more Google Sheets to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Update Google Sheets Based on Zendesk Ticket Status

Google Sheets + Zendesk

Monitor Task Progress in Google Sheets with Zendesk Tickets

Google Sheets + Zendesk

Import Google Sheets Data as Zendesk Tickets

Google Sheets + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Update Google Sheets with Zendesk ticket changes"

Update Google Sheets with Zendesk ticket changes

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Sheets + Zendesk.

Delete Sheet

Handles the deletion of Google Sheets' first tab

Read Sheet

Handles reading from Google Sheets' first tab

Create Tab

Creates a new tab in Google Sheets

Update Sheet

Handles updates to Google Sheets' first tab

Search Sheets

Searches Google Sheets

List Sheets

Lists all Google Sheets sorted by creation date

New Google Sheet

Triggers when a new Google Sheet is created

Added or Updated Google Sheet Row

Triggers when a row is added or updated in a Google Sheet

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

App details

Google Sheets

Google Sheets is a web-based spreadsheet application for creating, editing, and collaborating on spreadsheets. Read, write, and manipulate data for powerful data management and analysis.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.