How can I include only tickets from a specific department?

You can specify which departments' tickets to include by setting filters based on ticket properties like tags or assigned groups.

Can I include additional metrics such as average response time?

Yes, you can add formulas in Google Sheets to calculate various metrics like average response time, number of resolved tickets, etc.

Who uses this automation and why?

This is mainly used by support team leads and managers to track daily performance metrics and make data-driven decisions to improve efficiency and customer satisfaction.

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Google Sheets + Zendesk

Generate Zendesk Ticket Statistics in Google Sheets

Effortlessly generate support ticket statistics by calculating and updating metrics in Google Sheets based on the data from Zendesk. This allows for easy visualization and tracking of support team performance over time.

Daily Ticket Stats

Triggers daily to gather ticket statistics from Zendesk.

Update Ticket Metrics

Calculates and updates ticket metrics in Google Sheets.

See more Google Sheets to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Audit Zendesk Ticket History in Google Sheets

Google Sheets + Zendesk

Log New Zendesk Tickets in Google Sheets

Google Sheets + Zendesk

Export Zendesk Ticket Data to Google Sheets Weekly

Google Sheets + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Generate Zendesk ticket statistics in Google Sheets"

Generate Zendesk ticket statistics in Google Sheets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Sheets + Zendesk.

Delete Sheet

Handles the deletion of Google Sheets' first tab

Read Sheet

Handles reading from Google Sheets' first tab

Create Tab

Creates a new tab in Google Sheets

Update Sheet

Handles updates to Google Sheets' first tab

Search Sheets

Searches Google Sheets

List Sheets

Lists all Google Sheets sorted by creation date

New Google Sheet

Triggers when a new Google Sheet is created

Added or Updated Google Sheet Row

Triggers when a row is added or updated in a Google Sheet

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

App details

Google Sheets

Google Sheets is a web-based spreadsheet application for creating, editing, and collaborating on spreadsheets. Read, write, and manipulate data for powerful data management and analysis.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.