How can I filter for only high-priority tickets?

Simply specify what criteria define 'high-priority' for you, such as specific keywords, status, or customer type, and DryMerge will handle the rest.

Can I categorize the tickets based on their priority?

Yes, you can categorize tickets by adding an extra column in Google Sheets and defining the priority criteria.

Who uses this automation and why?

This is commonly used by customer support managers who need a clear overview of new tickets and their statuses to prioritize work effectively.

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Google Sheets + Zendesk

Log New Zendesk Tickets in Google Sheets

Track all incoming Zendesk tickets in a single Google Sheet. Every new ticket created in Zendesk will automatically generate a new row in Google Sheets, helping teams maintain a centralized view of their customer support activities for better tracking and analysis.

New Zendesk Ticket

Triggers when a new ticket is created in Zendesk.

Add Ticket to Sheet

Adds ticket details to a row in Google Sheets.

See more Google Sheets to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Archive Closed Zendesk Tickets in Google Sheets

Google Sheets + Zendesk

Create Zendesk Tickets from Google Sheets Entries

Google Sheets + Zendesk

Archive Resolved Zendesk Tickets in Google Sheets

Google Sheets + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Log new Zendesk tickets in Google Sheets"

Log new Zendesk tickets in Google Sheets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Sheets + Zendesk.

Delete Sheet

Handles the deletion of Google Sheets' first tab

Read Sheet

Handles reading from Google Sheets' first tab

Create Tab

Creates a new tab in Google Sheets

Update Sheet

Handles updates to Google Sheets' first tab

Search Sheets

Searches Google Sheets

List Sheets

Lists all Google Sheets sorted by creation date

New Google Sheet

Triggers when a new Google Sheet is created

Added or Updated Google Sheet Row

Triggers when a row is added or updated in a Google Sheet

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

App details

Google Sheets

Google Sheets is a web-based spreadsheet application for creating, editing, and collaborating on spreadsheets. Read, write, and manipulate data for powerful data management and analysis.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.