How can I filter for specific types of tickets?

DryMerge allows you to filter Zendesk tickets based on specific criteria such as ticket type or resolution time. Specify your criteria, and DryMerge will filter the tickets accordingly.

Can I leave a comment on the opportunity when it is closed?

Yes, you can leave custom comments on Salesforce opportunities when they are closed. Describe the comments you need, and DryMerge will include them in the automation.

Which people use this automation? What do they use it for?

This automation is used by sales teams to ensure that opportunities are accurately updated when related support tickets are resolved, improving process efficiency.

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Salesforce + Zendesk

Close Salesforce opportunities when Zendesk tickets are resolved

This automation closes Salesforce opportunities automatically when the related Zendesk ticket is resolved. It helps sales teams streamline their process by ensuring that opportunities are updated in real-time.

Ticket Resolved

Triggers when a Zendesk ticket is marked as resolved.

Close Opportunity

Automatically closes the related opportunity.

See more Salesforce to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Create Salesforce opportunities from Zendesk ticket escalations

Salesforce + Zendesk

Create Salesforce leads from new Zendesk tickets

Salesforce + Zendesk

Update Salesforce cases from new Zendesk ticket comments

Salesforce + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Close Salesforce opportunities when Zendesk tickets are resolved"

Close Salesforce opportunities when Zendesk tickets are resolved

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Salesforce + Zendesk.

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

Read Contact

Reads details of a contact in Salesforce

Create Account

Creates a new account in Salesforce

Delete Account

Deletes an account in Salesforce

Update Account

Updates an account in Salesforce

Read Account

Reads an account in Salesforce

Create Case

Creates a new case in Salesforce

Delete Case

Deletes a case in Salesforce

Update Case

Updates an existing case in Salesforce

Read Case

Reads details of a case in Salesforce

App details

Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

Related apps

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Zoho CRM

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Get Started with DryMerge

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