How can I filter for only specific kinds of tickets?

You can filter tickets based on various conditions like tags, priority, or customer type to archive only the relevant tickets.

Can I include custom fields in the archived data?

Yes, you can map custom fields from Zendesk tickets to specific columns in Google Sheets for a more detailed archive.

Are there limits to the amount of data Google Sheets can handle?

Yes, Google Sheets has a limit of 5 million cells per spreadsheet. Ensure you periodically clean or move old data to manage within these limits.

Who uses this automation and why?

This is useful for data analysts and customer support managers who need to look back at historical data to spot trends and improve future support strategies.

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Google Sheets + Zendesk

Archive Closed Zendesk Tickets in Google Sheets

Store closed Zendesk ticket details in a Google Sheet to maintain a historical record without cluttering your active Zendesk dashboard. This helps in long-term tracking and analysis of resolved issues.

Ticket Closed

Triggers when a Zendesk ticket is closed.

Add Row to Sheet

Adds a row in Google Sheets with the ticket details.

See more Google Sheets to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Archive Resolved Zendesk Tickets in Google Sheets

Google Sheets + Zendesk

Log New Zendesk Tickets in Google Sheets

Google Sheets + Zendesk

Create Zendesk Tickets from Google Sheets Entries

Google Sheets + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Archive closed Zendesk tickets in Google Sheets"

Archive closed Zendesk tickets in Google Sheets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Sheets + Zendesk.

Delete Sheet

Handles the deletion of Google Sheets' first tab

Read Sheet

Handles reading from Google Sheets' first tab

Create Tab

Creates a new tab in Google Sheets

Update Sheet

Handles updates to Google Sheets' first tab

Search Sheets

Searches Google Sheets

List Sheets

Lists all Google Sheets sorted by creation date

New Google Sheet

Triggers when a new Google Sheet is created

Updated Google Sheet Data

Triggers when data is added, updated, or deleted in a Google Sheet

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

App details

Google Sheets

Google Sheets is a web-based spreadsheet application for creating, editing, and collaborating on spreadsheets. Read, write, and manipulate data for powerful data management and analysis.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.