How can I filter for tickets resolved within a specific date range?

You can set a date range filter to include only the tickets resolved during that period.

Can I include custom fields in the archived data?

Yes, you can map custom fields from Zendesk tickets to specific columns in Google Sheets for detailed record-keeping.

Who uses this automation and why?

This is used by data analysts and support managers who need to maintain a historical record of resolved tickets for trend analysis and reporting.

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Google Sheets + Zendesk

Archive Resolved Zendesk Tickets in Google Sheets

Automatically log resolved Zendesk tickets in Google Sheets to keep track of completed tasks and customer issues. This helps in maintaining a historical record for reporting and future reference.

Ticket Resolved

Triggers when a ticket is marked as resolved in Zendesk.

Log Ticket Details

Adds the resolved ticket's details to a Google Sheet.

See more Google Sheets to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Archive Closed Zendesk Tickets in Google Sheets

Google Sheets + Zendesk

Create Zendesk Tickets from Google Sheets Entries

Google Sheets + Zendesk

Log New Zendesk Tickets in Google Sheets

Google Sheets + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Archive resolved Zendesk tickets in Google Sheets"

Archive resolved Zendesk tickets in Google Sheets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Sheets + Zendesk.

Delete Sheet

Handles the deletion of Google Sheets' first tab

Read Sheet

Handles reading from Google Sheets' first tab

Create Tab

Creates a new tab in Google Sheets

Update Sheet

Handles updates to Google Sheets' first tab

Search Sheets

Searches Google Sheets

List Sheets

Lists all Google Sheets sorted by creation date

New Google Sheet

Triggers when a new Google Sheet is created

Added or Updated Google Sheet Row

Triggers when a row is added or updated in a Google Sheet

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

App details

Google Sheets

Google Sheets is a web-based spreadsheet application for creating, editing, and collaborating on spreadsheets. Read, write, and manipulate data for powerful data management and analysis.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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